TXP Chat™ Feedback

Welcome to the TXP Chat™ Feedback Site.

We want to hear what you would like to see in upcoming versions of our products. This site is for feedback and feature requests.

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  1. Contacts separated by team

    From Nationwide Children's:

    It would be cool if the contacts were divided by team (kidney, liver, lung, heart, dietitians, PICU, physicians, nephrologist, surgeons, OR team, etc.) so you could easily find who you are looking for.

    2 votes
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      0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
    • Contacts from your organization always on your contact list

      If you don't want the App to access all of your contacts, that it still auto-populates the contacts within your organization.

      2 votes
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        0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
      • Be able to perform notification functions within chat body

        While chatting have the ability to be able to mention an @[name] to ensure person mentioned is notified without bothering the entire group chat. Additionally if you could also perform functions such as @! or some similar kind of command that could override any snooze/mutes set by the recipients if important. The @! command could also change the color of the chat message so that it sticks out to those in the chat.

        2 votes
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          1 comment  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
        • 2 votes
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            0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
          • Flag a message as urgent or important

            Flag a message as urgent or important to ensure that it over-rides any notification settings on the recipient side that might prevent them from getting a notification.

            3 votes
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              1 comment  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
            • HIPAA Compliance, Data Use, and Privacy Policy

              When an account is created the user is faced with a dialog box that reveals our Privacy and Data Use agreement. The second dialog box pops up and asks the user if they are a covered entity unless they have selected an organization that is already known to be a covered entity, ie. any transplant center. The second dialog box menu {1. Covered Entity -> reveal BAA and instructions to contact the administrator and never prevent user to chat!, 2. Not Covered -> show the security brief bullets., 3. Unknown -> record and show the security policy marketing bullets}

              3 votes
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                3 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
              • Transplant Literature quick search

                A dataset of relevant transplant literature. Especially helpful for surgeons that are also OPO Medical Directors. OPO medical directors are the people that get the call on all the offers that the donor coordinators are not sure about. Many times these complex cases involve rare diseases or comorbidity.

                1 vote
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                  0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                  • Use TXP Admin portal for time study accounting

                    Use txp chat activity from admin portal to track time spent on a transplant case as this is an important financial lever of the CMS cost report and can help ensure they are not underbilling/under reporting --> aka increase profit margin.

                    2 votes
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                      0 comments  ·  TXP Admin Portal  ·  Flag idea as inappropriate…  ·  Admin →
                    • Instant conferencing calling with chat participants (VOIP)

                      Have a feature that will allow you to "call all chat room participants" with a single click -or-

                      Once call ends, they go back into the chat screen.

                      Documented in admin portal that there was a conference call listing time and participants.

                      Not critical feature for desktop version (i.e. web calling).

                      Customer Inquiry from Nationwide Children's (OSU) and LifeLine of Ohio

                      2 votes
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                        1 comment  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
                      • duplicating a case for offering to multiple surgeons

                        How it works now:
                        When sending out the offer to multiple surgeons you have to copy and paste the offer but you have to recreate the chat subject (UNOSID, other identifiers).

                        It would be nice to be able to create a chat once and either have an ability when adding users to select that they are "private" thereby creating a separate chat room for every "private user(s)" -OR- if you could have an option to fwd the chat to other docs without pulling over history of conversation (just offer or forward).

                        2 votes
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                          1 comment  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                        • 2 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Adding External Users

                            Be able to invite external users (i.e. Surgeon outside of DSA) to the app without requiring the invited user to have downloaded TXP Chat. It would be nice if we could text them some kind of secure link that would take them to a safari guest portal.

                            6 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Admin portal metrics dashboard

                              Be able to dashboard comprised of:
                              1. activity by user (external and internal)
                              2. total number of HIPAA-compliant messages sent externally (quantification of violation/cost mitigation)
                              3. average response times
                              4. best pairs/workgroups in terms of RCA score and accepted organs
                              5. ROO report api (UNET) data pull and presentation
                              6. iTransplant api to pull reason for the decline data presentation
                              7. metric showing number of reported "miscommunication" incidence
                              8. est. on the number of phone calls avoided -> saved time for staff

                              4 votes
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                                0 comments  ·  TXP Admin Portal  ·  Flag idea as inappropriate…  ·  Admin →
                              • 2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • search bar in app

                                  Be able to search exisitng or open chats in the app for specific information. Querying for certain content or users.

                                  3 votes
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                                    1 comment  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Notifications

                                      Types of notifications and when to be notifed and not to be notified.

                                      2 votes
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                                        0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Recipient app access for communicating (logistics only)

                                        Used for:
                                        Logistics (pre-transplant coord. to send onsite directions- i.e. parking directions; door; elevator; floor, etc)
                                        Logistics (GPS locator for better OR planning)

                                        2 votes
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                                          0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ask Alan Feature

                                          Angie Korsun: EPTS (Estimated post-transplant survival) and match it with the KDPI to see what the post-graft success is.

                                          You would not only need historical data from UNOS/SRTR but you would also need the data of the current/active recipient waitlist.

                                          2 votes
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                                            0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
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