From Nationwide Children's:
It would be cool if the contacts were divided by team (kidney, liver, lung, heart, dietitians, PICU, physicians, nephrologist, surgeons, OR team, etc.) so you could easily find who you are looking for.2 votes
If you don't want the App to access all of your contacts, that it still auto-populates the contacts within your organization.2 votes
On the main chat room page, have visibility options within the search function to see:
Option 1. open chats
Option 2. Recently archived (past 24-48 hours)
Option 3. All archived chats1 vote
Have a feature that will allow you to "call all chat room participants" with a single click -or-
Once call ends, they go back into the chat screen.
Documented in admin portal that there was a conference call listing time and participants.
Not critical feature for desktop version (i.e. web calling).
Customer Inquiry from Nationwide Children's (OSU) and LifeLine of Ohio2 votes
For teams that you are regularly chatting with, be able to save them as a group so you can add them all simultaneously. Lua and tiger connect both have this feature - see their product demos online (youtube/website) for examples.0 votes
Be able to differentiate users from internal vs external and also create chat types that would allow you to adjust what some users could see vs others.0 votes
After sending an organ offer, the surgeon as approximately 1 hour to make a decision. This gets difficult to manage when managing multiple cases as a donor coordinator.
It would be helpful if TXP Chat would recognize that an organ offer has been made (or the user has an option to tag message as an offer- or perhaps some smart integration with UNET would automatically flag it if a chat is created from UNET), and would start a timer on the case and notify the user when the 60 min is up.0 votes
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