TXP Chat™ Feedback

Welcome to the TXP Chat™ Feedback Site.

We want to hear what you would like to see in upcoming versions of our products. This site is for feedback and feature requests.

For support, or to report bugs, please see the below sites:

TXP Chat: Report a Problem

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  1. Contacts separated by team

    From Nationwide Children's:

    It would be cool if the contacts were divided by team (kidney, liver, lung, heart, dietitians, PICU, physicians, nephrologist, surgeons, OR team, etc.) so you could easily find who you are looking for.

    2 votes
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      0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
    • Contacts from your organization always on your contact list

      If you don't want the App to access all of your contacts, that it still auto-populates the contacts within your organization.

      2 votes
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        0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
      • Chat Visibility function within search bar on main screen

        On the main chat room page, have visibility options within the search function to see:
        Option 1. open chats
        Option 2. Recently archived (past 24-48 hours)
        Option 3. All archived chats

        1 vote
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          0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
        • Instant conferencing calling with chat participants (VOIP)

          Have a feature that will allow you to "call all chat room participants" with a single click -or-

          Once call ends, they go back into the chat screen.

          Documented in admin portal that there was a conference call listing time and participants.

          Not critical feature for desktop version (i.e. web calling).

          Customer Inquiry from Nationwide Children's (OSU) and LifeLine of Ohio

          2 votes
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            1 comment  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
          • Create user groups

            For teams that you are regularly chatting with, be able to save them as a group so you can add them all simultaneously. Lua and tiger connect both have this feature - see their product demos online (youtube/website) for examples.

            0 votes
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              0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
            • Visibility users permissions based on message content

              Be able to differentiate users from internal vs external and also create chat types that would allow you to adjust what some users could see vs others.

              0 votes
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                0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
              • Timer on organ offer chat rooms - 60 min

                After sending an organ offer, the surgeon as approximately 1 hour to make a decision. This gets difficult to manage when managing multiple cases as a donor coordinator.

                It would be helpful if TXP Chat would recognize that an organ offer has been made (or the user has an option to tag message as an offer- or perhaps some smart integration with UNET would automatically flag it if a chat is created from UNET), and would start a timer on the case and notify the user when the 60 min is up.

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                  0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
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