TXP Chat™ Feedback

Welcome to the TXP Chat™ Feedback Site.

We want to hear what you would like to see in upcoming versions of our products. This site is for feedback and feature requests.

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  1. Surgeon Profiles

    Similar to 'driver' profiles in UBER, within TXP Chat would be Suregon profiles. Specifically helpful for procuring surgeons. With allocation law changes there are going to be an increased need for surgeons to trust other surgeons to procure organs on their behalf. As a surgeon I would like to:
    1. Check the procuring suregons profile to see training, background, and any reviews comments from peers that have used that surgeon in the past.
    2. Allow the procuring surgeon to see my profile (or to use the Uber analogy the 'rider' profile) to understand my preferences and special requests in terms…

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      0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
    • web app: notification badge in the browser tab

      If I have multiple tabs opened I might not see that I have new notifications on the web app. A red dot (similar to when you are on a google hangout with someone) will make it easier to recognize and ensure messages are seen.

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        0 comments  ·  TXP Web  ·  Flag idea as inappropriate…  ·  Admin →
      • acknowledgement receipts for important messages

        It would be nice if as a sender you could 'request acknowledgment' on certain critical/timely messages. This 'request acknowledgement' would flag the message within the chat thread so it is easy to find and reference. Additionally, any message that is sent with an 'acknowledgment request' would continue to notify the receiver until he/she selected acknowledge. This is great for improving trust and communication but equally as important is helpful for the audit report/documentation purposes during the retroactive case review.

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          0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
        • Communication threads

          Sometimes it gets confusing when there are multiple people asking multiple questions in a single chat. Suggestion: It would be great if you could start a thread when you select on the specific message you would like to address.

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            0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
          • Screen Share

            Remotely share computer screens so IT department can trouble shoot

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              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • be able to save images

              I would like to have the option to save photos to my phone that I have captured within TXP Chat so that I can upload to other chats. I would like this function to be available both in the "my files" section and also available when in 'preview' mode I select the uploaded image in the chat body.

              Ideally, I would get a warning screen that pops up when I attempt to save the photo advising that I eventually remove the photo from my personal library.

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                0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
              • integration with EPIC Phoenix, OTTR, EDIT, or other recipient EMR services

                It is important when collecting recipient information that there is an easy way to document this information in the patients EMR. We have had customers say that a recipient-focused product is only valuable if there is an integration or a "one-click" solution to make sure that there is NO double documentation or data living in multiple places.

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                  0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                • Recipient portal: medical insurance changes

                  Have an ability for recipients to update their center on insurance coverage changes.

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                    1 comment  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                  • set a "status" as pre/post duty

                    When using the app, have an ability to "set your status" as either pre or post transplant related call/activity. This will help admins running admin reports later to be able to be report cost and maximize reimbursement.

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                      0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                    • organ offer review peer approval

                      provide surgeons to "share" the offer with their fellow surgeons for the purpose of quickly receiving peer review and second opinion that can be documented.

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                        0 comments  ·  TXP Admin Portal  ·  Flag idea as inappropriate…  ·  Admin →
                      • organ offer template creation bulk action

                        Allow administrators to be able to create surgeon decision profiles for each of their surgeons/on behalf of the surgeon, or, create a center offer profile that they can apply to all surgeons in their organization.

                        Provide analytics surrounding specific surgeon decision behavior that can help large centers gain insights and eventual consensus on what type of organs that they will accept.

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                          1 comment  ·  TXP Admin Portal  ·  Flag idea as inappropriate…  ·  Admin →
                        • Social Media page for recipients for center ratings

                          Have the option for recipients to mak a 'post' on some social media page of the application and/or website that would allow other recipients and interested parties to "rate" the center and their experience working with staff at that center. This would add transparency and also would interest centers in increasing referrals for earning good ratings.

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                            1 comment  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                          • notification and case delete slide function button relocation

                            Currently in the new version of txp chat, in order to clear notification you must swipe right to reveal the left-side notification hard clear function. Then to delete the message you must swipe left to reveal the right-sided "leave chat" function.

                            This should be changed so that both functions are on the same side (similar to imessage). see screen shot.

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                              0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                            • Timer on organ offer chat rooms - 60 min

                              After sending an organ offer, the surgeon as approximately 1 hour to make a decision. This gets difficult to manage when managing multiple cases as a donor coordinator.

                              It would be helpful if TXP Chat would recognize that an organ offer has been made (or the user has an option to tag message as an offer- or perhaps some smart integration with UNET would automatically flag it if a chat is created from UNET), and would start a timer on the case and notify the user when the 60 min is up.

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                                0 comments  ·  Both  ·  Flag idea as inappropriate…  ·  Admin →
                              • Notifications/Badges for TXP Chat users that have sent messages that have not been opened

                                As an OPO coordinator or even pre-transplant coordinator that is often managing multiple cases simultaneously, it gets difficult to remember all the people that you need to talk to and which people you are waiting on for information.

                                It would be great if TXP chat put a notification or some kind of icon on the main messages home page on cases (or chat rooms) that have users that have not opened a message.

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                                  0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
                                • SMS notifications for invited/web app users

                                  For people on the web app, they will receive an SMS text message with a link telling them to check the web app/guest portal if...
                                  1. The sender marks the message as "urgent"
                                  2. The recipient does not open a message after 5 min.

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                                    0 comments  ·  TXP Web  ·  Flag idea as inappropriate…  ·  Admin →
                                  • External Invites: As a sender, know if a user is on the web app or native mobile app

                                    Being that the web version will not have native notification alerts and badges, it is important for the sender to recognize this so that they can follow-up with the non-app users to ensure they saw the notification.

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                                      0 comments  ·  TXP Web  ·  Flag idea as inappropriate…  ·  Admin →
                                    • query for research for rare diseases on organ offers

                                      When a doctor is reviewing an organ offer on a high-risk donor or a donor that has some disease that is ambiguous or is not clear will have a detrimental impact on graft success (both generally and recipient specific).

                                      Additionally if there were multiple related research articles relevant to transplant, we could have a tool that created a sparknote (think Blinkist for research) to create a comprehensive summary to the doc with links to the articles.

                                      Use PubMed.

                                      To start - link to the abstract + link to the whole article

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                                        0 comments  ·  TXP Chat  ·  Flag idea as inappropriate…  ·  Admin →
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Recipient App: Recipient health and status updates

                                          There is data being collected on the recipient both pre-transplant and post-transplant. Currently this data collection is done by calling and/or mailing out information to the recipients. Problems with this:
                                          1. Relocation: Patients move address (80% of mail out health forms get mailed back to center b/c of an address change).
                                          2. People do not answer the phone calls meant to collect this information (often during busy business hours. Also becomes cumbersome if recipient is mult-listed getting these phone calls from mult. centers).
                                          3. Patients change their insurance with out notifying center. This becomes problematic. Many times these transplants are…

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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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